Refund policy

Last updated: August 11, 2026

At Dezignora, we provide digital Shopify design, development, optimization, and consulting services. Because our services are customized and delivered digitally, our return and refund policy is different from that of a physical product business.

01 — Digital Services

All Dezignora services are customized according to each client's specific requirements.

Because work may begin immediately after payment and involves dedicated time, strategy, design, development, and resources, payments are generally non-refundable once work has started.

02 — Before Work Begins

If you request cancellation before Dezignora has started work on your project, please contact us as soon as possible.

We may consider a refund depending on the circumstances and whether any work, research, planning, or preparation has already been completed.

03 — After Work Has Started

Once work has started, payments are generally non-refundable.

This includes work involving:

• Shopify store design
• Shopify development
• Store redesigns
• Conversion optimization
• UX/UI improvements
• Custom sections or features
• Store audits
• Strategy and consulting
• Other customized digital services

04 — Project Changes & Revisions

We aim to make sure the final result aligns with the agreed project scope.

Reasonable revisions included in your selected service or project agreement will be handled according to the agreed terms.

Requests that significantly change the original scope may require additional fees.

05 — Delays & Client Responsibilities

Project timelines may be affected if required information, content, approvals, access, or feedback are delayed.

Delays caused by the client do not automatically qualify for a refund.

We recommend providing all required materials and feedback promptly to keep your project moving smoothly.

06 — Shopify & Third-Party Services

Dezignora may work with third-party platforms, applications, themes, plugins, or services.

Payments made directly to third parties are subject to their own refund and cancellation policies.

Dezignora is not responsible for refunds issued or denied by third-party providers.

07 — Dissatisfaction With the Final Result

If you are unhappy with an aspect of your project, please contact us first.

We will review the concern and, where appropriate, work with you to resolve issues that fall within the agreed project scope.

A disagreement with the creative direction or personal preference alone does not automatically qualify for a refund.

08 — Service Cancellation

If you wish to cancel an ongoing project, contact us as soon as possible.

Any refund or remaining balance will be determined based on the amount of work completed, project stage, and terms agreed upon at the beginning of the project.

09 — Exceptions

In exceptional circumstances, Dezignora may choose to provide a partial or full refund at its discretion.

Any approved refund will be communicated directly to the client.

10 — Contact Us

If you have questions about this Return & Refund Policy or would like to discuss a project cancellation, please contact us:

Dezignora
Email: dezignora.studio@gmail.com
Message us directly through our website
dezignora.online