REFUND POLICY
Our approach to refunds for design and development services.
At Dezignora, we provide custom Shopify design and development services. Due to the nature of digital and time-based work, refunds are handled under the following terms.
01 — Service-Based Work
All services are custom and tailored to each client. Once work has started, payments are non-refundable. This includes research, design, development, and revisions.
02 — Project Cancellation
If a project is canceled before work begins, a partial refund may be issued. Once work has started, no refunds will be provided.
03 — Revisions & Scope
We offer revisions based on the agreed project scope. Additional changes beyond scope may require extra charges. Our goal is to ensure satisfaction while maintaining project clarity.
04 — Client Delays
If there is no response from the client for more than 7 days, the project may be paused or closed. Refunds will not be issued for completed work.
05 — Exceptions
Refunds may only be considered in cases where Dezignora is unable to deliver the agreed service or in the event of duplicate payments. All requests are reviewed on a case-by-case basis.
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